- Eligibility for Exchanges:
- Exchanges must be requested within 1days of the received products.
- The product must be in its original packaging, unused, and in the same condition as when received.
- All accessories, manuals, and warranty cards must be included.
- Procedure for Exchanges:
- Contact our customer service via phone or email to initiate an exchange.
- Provide your order number, details of the product, and the reason for exchange.
- We will arrange for a courier to pick up the product from your address and deliver the replacement.
- Inspection and Exchange:
- Once we receive the product, it will be inspected.
- If the product is eligible for an exchange, the replacement will be shipped to you within 7 days.
Conditions for Returns and Exchanges
- Defective Products:
- If the product is found to be defective within 2 days of purchase, you can request a return or exchange.
- Contact our customer service to arrange for a pick-up and inspection.
- Wrong Product Delivered:
- If you receive the wrong product, please notify us within 24 hours of receipt.
- We will arrange for the correct product to be delivered and the wrong product to be picked up.
- Damaged Products:
- If the product is damaged during shipping, please notify us within 24 hours of receipt.
- We will arrange for a replacement or refund after inspecting the damage.
Legal Compliance
- UAE Consumer Protection Law:
- Our return and exchange policies comply with UAE Consumer Protection Law, ensuring your rights are protected.
- For more information, you can refer to the UAE Consumer Protection Law guidelines.